Kelpic Privacy Policy

1. Introduction

Kelpic LLC ("Company," "we," "us," or "our") operates a property management software platform accessible via web browser (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect information when you use our Service.

This Privacy Policy applies to all users of our Service in the United States and Canada, including property managers, landlords, tenants, and other authorized users.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

2.2 Technical Information

• IP address, browser type, device information
• Usage data, log files, and analytics
• Cookies and similar tracking technologies
• Geolocation data (with consent)

2.3 Communications

• Messages, emails, and chat communications within the platform
• Customer support interactions
• Survey responses and feedback

3. How We Use Your Information

We use personal information for the following purposes:

4. Information Sharing and Disclosure

We may share personal information in the following circumstances:

4.1 With Your Consent

We may share information when you provide explicit consent.

4.2 Service Providers

We work with third-party service providers who assist with:

• Payment processing and financial services
• Background check and credit reporting services
• Cloud hosting and data storage
• Customer support and communication tools
• Analytics and marketing services

4.3 Property Management Users

Information may be shared between authorized users within your property management organization, including property managers, landlords, and authorized staff.

4.4 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, including:

• Court orders and subpoenas
• Law enforcement requests
• Regulatory compliance requirements

4.5 Business Transfers

In connection with mergers, acquisitions, or asset sales, personal information may be transferred as part of the business assets.

4.6 Protection of Rights

We may disclose information to protect our rights, property, or safety, or that of our users or others.

5. Data Retention

We retain personal information for as long as necessary to:

• Provide the Service and fulfill the purposes outlined in this policy
• Comply with legal obligations and resolve disputes
• Maintain business records as required by law

Specific retention periods include:

• Account information: Retained while account is active plus 7 years after closure
• Financial records: 7 years from last transaction
• Communication records: 3 years from last interaction
• Technical logs: 2 years from creation

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request copies of your personal information
• Receive information in a portable format

6.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your personal details

6.3 Deletion

Request deletion of your personal information (subject to legal and business requirements)

6.4 Opt-Out Rights

• Opt out of marketing communications
• Opt out of certain data processing activities
• Opt out of the sale of personal information (where applicable)

6.5 Restriction and Objection

• Restrict processing of your personal information
• Object to certain uses of your information

To exercise these rights, contact us using the information in Section 12.

7. State-Specific Privacy Rights

7.1 California Residents (CCPA/CPRA)

California residents have additional rights including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

7.2 Other State Rights

Residents of Virginia, Colorado, Connecticut, and Utah have similar rights under their respective state privacy laws, including rights to access, delete, correct, and opt out of certain processing activities.

8. Canadian Privacy Rights (PIPEDA)

For Canadian users, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have rights to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent (where consent is the basis for processing)
• File complaints with the Privacy Commissioner of Canada

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We implement appropriate safeguards to protect your information during international transfers.

10. Data Security

We implement technical, administrative, and physical security measures to protect personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no security system is completely secure, and we cannot guarantee absolute security.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Authenticate users and maintain sessions
• Remember preferences and settings
• Analyze usage patterns and improve the Service
• Provide targeted content and advertising

You can control cookies through your browser settings, though this may affect Service functionality.

12. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

For Canadian users, you may also contact the Privacy Commissioner of Canada if you have concerns about our privacy practices.

13. Children's Privacy

Our Service is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under the applicable age limit.

14. Third-Party Links

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

16. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of South Carolina and applicable federal laws of the United States and Canada.