Software Review · Updated August 2026
Innago Reviews: What Landlords Love — and Where It Falls Short
Innago is one of the best-reviewed free platforms for small landlords. Here's an honest breakdown of what real reviews consistently praise, what they complain about, and how to decide whether it — or an alternative — fits your portfolio.
The Short Version
Innago earns its reputation. The landlord-facing product is genuinely free with no unit caps — rent collection, applications, screening, digital leases, maintenance requests, and a tenant portal — monetized through per-transaction payment fees and tenant-paid screening, not a subscription.
The recurring complaints: rent payouts can be slow — landlord forums report waits of a week or more, especially for new payment methods — reporting is basic, reviewers mention occasional glitches and billing hiccups, and the account structure allows only one super admin.
Bottom line: an excellent free starting point for a handful of units, with support that reviewers genuinely like. Landlords who need deep maintenance workflows, inventory tracking, or faster operational visibility tend to outgrow it — that's the gap Kelpic® was built to fill.
What Is Innago?
Innago is landlord software covering the core rental lifecycle: listing units, collecting applications, screening tenants, signing digital leases, collecting rent online, and logging maintenance requests. Its defining feature is the price — the landlord-facing product is free, with no unit limits and no paid tier to unlock features.
The business model runs on transaction fees rather than subscriptions: as of August 2026, public sources report roughly $2 per ACH rent payment and about 2.99% on card payments — charged to the tenant by default, though landlords can choose to absorb them — plus tenant-paid screening fees in the $30–$35 range. Check innago.com for current fees.
What Reviews Consistently Praise
Genuinely free, with no feature gate
No unit caps, no premium tier hiding the good features. Rent collection, screening, leases, and maintenance requests are all in the free product — reviewers confirm the price is real.
Support that reviewers actually like
Unusual for free software: reviews repeatedly describe Innago's support as prompt and helpful, with hands-on onboarding assistance. For many landlords this is the deciding factor over other free tools.
Easy to learn, broad enough to start
First-time landlords describe the interface as simple and the coverage as surprisingly complete for the price — listings, applications, e-signed leases, rent collection, and basic maintenance requests in one place.
The Complaints That Keep Showing Up
Slow rent payouts
The most persistent negative theme in landlord forums: disbursements can take days — sometimes a week or more, particularly for new payment methods. Free software still costs you float on every rent payment.
Basic reporting and accounting depth
Reviews describe the reporting as serviceable but shallow — fine for tracking who paid, thin once you want owner-level financial visibility or want to run your rentals like a business.
Glitches and billing hiccups
A minority of reviewers report bugs, occasional login trouble, and payment records that needed support intervention to untangle. Support usually resolves it — but the time is yours.
Rigid account and payment-recording options
Reviewers note only one super-admin per account and limited ways to record offline payments (no options for apps like Venmo or Cash App). Small frictions — but they compound as a portfolio and team grow.
Innago vs Kelpic® at a Glance
| Innago | Kelpic® | |
|---|---|---|
| Landlord pricing | Free; funded by per-transaction payment fees | From $8.99/mo flat, all features included |
| Listings & applications | Listings, applications, and tenant screening | Property listing pages with online applications |
| Rent collection | Yes; payouts can take days, per-payment fees | Stripe-powered payments, tracked automatically |
| Maintenance tracking | Request logging with tenant messaging | Real-time tracking, full unit-level repair history |
| Inventory management | Not offered | Built in — parts, materials, appliances per unit |
| Mobile | Mobile app | Native iOS app; Android planned |
| Built for | Self-managing landlords, small portfolios | Landlords & PMs running 1–50 units as a business |
Competitor details reflect public information as of August 2026; verify current features and fees with Innago directly.
Stick with Innago if…
- You manage a few units and free software with real support is the priority
- You can live with multi-day rent payouts and basic reporting
- Your maintenance needs stop at logging requests and messaging tenants
Consider Kelpic® if…
- You're running rentals as a business and need maintenance history, inventory, and financial visibility in one place
- Repeat repairs are costing you money you can't see
- You want software that responds in under a second, with a tenant portal that just works
Frequently Asked Questions
Is Innago really free for landlords?
What are the most common complaints about Innago?
What is a good Innago alternative?
Who is Innago best for?
Outgrowing Free Landlord Tools?
Kelpic® gives you rent collection, real-time maintenance, inventory, and owner-grade reporting in one fast platform — starting at $8.99/month.
No credit card required