Property Maintenance Software
Kelpic® takes a repair from the tenant's first message to the paid invoice, with the photos, the timeline, and the cost attached to the unit — so you stop paying four times to fix the same thing.
Maintenance Is Where the Money Quietly Goes
A toilet gets unclogged for $200. Four months later, the same toilet, another $200. Nobody connects the visits, so nobody proposes the $250 permanent fix that would have ended it the first time.
That's not a discipline problem. It's a record problem. When every request keeps its history, costs, and photos against the unit, the pattern is obvious — and an owner asking "why does this property cost so much?" gets an answer instead of a shrug.
The Full Request Lifecycle
- 1
Intake
The tenant reports the issue from their portal or phone, with photos and an emergency flag if it can't wait. Nothing gets lost in a voicemail.
- 2
Triage
Requests land in one queue with status, property, and age visible. Emergencies surface separately so the burst pipe isn't below a squeaky door.
- 3
Assign & schedule
Put it on a staff member or a contractor and set the date in one step. Reschedule when the date slips and the tenant sees the change.
- 4
Do the work
Comments, photos, and a timestamped timeline build the record as the job progresses — including parts consumed from inventory.
- 5
Resolve & cost it
Resolving requires a comment, so there's always a note on what was actually done. Charges and receipts attach to the request.
Your Contractors Won't Make an Account
Every maintenance tool assumes the plumber will log in. He won't. He has six clients and a truck, and your software is not his problem.
So Kelpic sends him a link to the one job instead. He opens it in a browser, sees the address, the description, and the photos, and updates it from there. No signup, no password reset, no app. The record still lands in your system.
More on contractor management →Frequently Asked Questions
What is property maintenance software?
Property maintenance software is the system that takes a maintenance issue from the moment a tenant reports it through to the repair being finished and paid for. It handles intake, triage, assigning a contractor or staff member, scheduling, photos and comments, and the cost of the work — so repairs stop living in text messages and voicemail.
How do tenants submit a maintenance request?
From the tenant portal on the web or from the Kelpic iPhone app. They describe the issue, flag it as an emergency if it is one, and attach photos. They can then follow the status themselves instead of calling you for an update.
Can contractors update a job without a Kelpic account?
Yes. You can send a contractor a link to the specific job that opens in their browser with the details and photos, and lets them update it — no account, no password, no app. This is usually the difference between a maintenance system that gets used and one that gets abandoned.
Does it track what repairs cost?
Yes. Maintenance charges are recorded against the request with cost categories and receipts, and you can track inventory consumed on a repair. That gives you the real spend on a unit over time rather than a pile of unconnected invoices.
Stop paying twice for the same repair
Every request, every photo, every dollar — attached to the unit where it happened.
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